Customer Service
Customer Service
At Erollz, we understand the importance of excellent customer service. We strive to support all of our customers with any questions, concerns or feedback regarding our electric scooters. Our dedicated customer service team is here to help you and ensure you have the best possible experience with our products.
Frequently Asked Questions
Here you will find answers to the most common questions about our electric scooters. Before contacting us, we encourage you to consult this section as you may quickly find the answer you are looking for.
Yes, some electric scooters are legal in the Netherlands. However, there are specific rules and regulations you must comply with to ride safely and legally, such as speed limits and use on bike lanes. Always check local laws and regulations to see what applies.
The speed limit for electric scooters in the Netherlands is 25 kilometers per hour. It is important to adjust your speed to the environment and be considerate of other road users.
Wearing a helmet is not mandatory for electric scooter users in the Netherlands. However, it is highly recommended, especially at higher speeds or when driving on busy roads.
Yes, electric scooters are allowed to ride on the bike path in the Netherlands. However, be considerate of other cyclists and pedestrians and respect traffic rules.
Yes, it is mandatory to take out liability insurance for electric scooters in the Netherlands. This insurance covers any damage you cause to others while using your electric scooter.
The rules for carrying an electric scooter on public transportation can vary. In general, folding electric scooters are allowed on public transportation, provided they are folded and do not cause a nuisance to other passengers.
You can charge your electric scooter using a regular power outlet. Most electric scooters come with a charger that you can plug into a standard outlet. It is important to follow the manufacturer’s instructions for a safe and efficient charging process.
No, you do not need a driver’s license to drive an electric scooter in the Netherlands. However, it is important to be familiar with traffic and safety guidelines.
Contact
If you have a question that is not answered in our frequently asked questions, you can easily contact us. We have several channels available to answer your questions:
Warranty and returns
We strive for the highest quality in our electric scooters. In the unlikely event of a problem with your purchase, we offer a warranty against manufacturing defects and malfunctions. Please see our warranty page for more information on our warranty terms and how to make a warranty claim.
If for any reason you are not satisfied with your purchase and want to return the product, please contact us. We will guide you through the return process and make sure you receive an appropriate solution.
We strive to resolve all your questions and concerns as quickly and efficiently as possible. Your satisfaction is our priority and we value your feedback to continuously improve our products and service.
Thank you for choosing Erollz. We look forward to serving you and helping you enjoy your electric scooter!
