Refund Policy

Refund Policy

We offer a 30-day cooling-off period, which means you have up to 30 days after receiving your order to request a return. There is a standard fee of €50 per bike for returning bicycles, and a €4 fee for returning other items.

For a valid return, the item must be in its original condition, not worn or used, with the tags still attached and in its original packaging. Proof of purchase is also required.

To request a return, please contact us at Please note, returns should be sent to respective supplier. This information will be provided when you contact our customer service department.

Upon acceptance of your return, we will send you a return label and instructions for returning the package. Returns will not be accepted without prior request.

For questions regarding returns, you can always contact us via our contact page.

Damage and problems
Check your order upon receipt. If you receive a defective or damaged product, or if you did not receive the correct product, please contact us immediately so we can evaluate and resolve the problem.

Please note that returns on sale items or gift cards are not possible.

The best way to make sure you get what you want is to return the original item. After accepting the return, you can place a new order for the desired item.

We will inform you as soon as we have received and inspected your return. We will then let you know if the refund has been approved. Upon approval, your payment will be automatically transferred back to your original payment method within 10 business days. It may take some time for your bank or credit card company to process the refund. If more than 15 business days have passed since the approval of your return, please contact us at

Frequently Asked Questions

Here you will find answers to the most frequently asked questions about our electric scooters. Before contacting us, we encourage you to consult this section as you will quickly find the answer you are looking for.

Yes, some electric fatbikes are legal in the Netherlands. However, there are specific rules and regulations you must comply with to ride safely and legally, such as speed limits (up to 25 mph) and the use of bike lanes. Always check local laws and regulations to see what applies.

The speed limit for electric fatbikes in the Netherlands is 25 kilometers per hour. It is important to adjust your speed to the environment and be considerate of other road users.

Wearing a helmet is not mandatory for users of electric fatbikes in the Netherlands. However, it is highly recommended, especially at higher speeds or when driving on busy roads.

Yes, electric fatbikes are allowed to ride on the bike path in the Netherlands. Do be considerate of other fatbikes and pedestrians and respect traffic rules.

It is not mandatory for fatbike owners to take it out, but it is wise. This insurance pays for damage you cause to another person. For example, because you cause damage to someone else’s vehicles with your electric fatbike.

The rules for taking an electric scooter on public transportation can vary. In general, foldable electric fatbikes are allowed on public transportation, provided they are folded and do not cause a nuisance to other passengers.

You can charge your electric fatbike with a regular power outlet. Most electric fatbikes come with a charger that you can plug into a standard outlet. It is important to follow the manufacturer’s instructions for a safe and efficient charging process.

No, you do not need a driver’s license to ride an electric fatbike in the Netherlands. However, it is important to be familiar with traffic and safety guidelines.