Warranty Policy
Warranty Policy
Article 1: Scope
These warranty terms apply to all transactions between Erollz and its customers.
In these terms and conditions, “customer” means any natural or legal person who enters into a contractual relationship with Erollz
Article 2: Duration of the warranty
On the battery and all moving parts of the bike, Erollz offers a one-year warranty period.
This warranty period begins on the day the customer receives the product.
Article 3: Limitations of the warranty
The warranty does not cover defects resulting in whole or in part from improper, careless or incompetent use, external causes such as fire or water damage, or customer modifications to the product.
Wear and tear from normal use or damage from heavy use are also excluded from the warranty.
Article 4: Submission of warranty claims
Customers should contact Erollz customer service before making a warranty claim within the warranty period.
The complaint should be clearly described and, if possible, supported with photographs.
If a defect is covered by warranty, Erollz will provide repair or replacement of the product.
Article 5: Return shipments
Erollz will reimburse shipping costs for returning products under warranty claims, provided the claim is justified. Products must be returned properly packaged.
Article 6: Depreciation
In case of damage to the returned product that is not covered by the warranty or in case of prolonged use, a reduction in value may be charged. Erollz assesses this on a case-by-case basis. Depreciation is based on the condition of the returned product and will never exceed the original purchase price. Customers are informed in advance of any depreciation in value before the product is accepted for return or the warranty procedure is completed.
Contact
For questions or more information about our warranty terms, please contact our customer service department via the contact page.
Frequently Asked Questions
Here you will find answers to the most frequently asked questions about our electric scooters. Before contacting us, we encourage you to consult this section as you will quickly find the answer you are looking for.
Yes, some electric fatbikes are legal in the Netherlands. However, there are specific rules and regulations you must comply with to ride safely and legally, such as speed limits (up to 25 mph) and the use of bike lanes. Always check local laws and regulations to see what applies.
The speed limit for electric fatbikes in the Netherlands is 25 kilometers per hour. It is important to adjust your speed to the environment and be considerate of other road users.
Wearing a helmet is not mandatory for users of electric fatbikes in the Netherlands. However, it is highly recommended, especially at higher speeds or when driving on busy roads.
Yes, electric fatbikes are allowed to ride on the bike path in the Netherlands. Do be considerate of other fatbikes and pedestrians and respect traffic rules.
It is not mandatory for fatbike owners to take it out, but it is wise. This insurance pays for damage you cause to another person. For example, because you cause damage to someone else’s vehicles with your electric fatbike.
The rules for taking an electric scooter on public transportation can vary. In general, foldable electric fatbikes are allowed on public transportation, provided they are folded and do not cause a nuisance to other passengers.
You can charge your electric fatbike with a regular power outlet. Most electric fatbikes come with a charger that you can plug into a standard outlet. It is important to follow the manufacturer’s instructions for a safe and efficient charging process.
No, you do not need a driver’s license to ride an electric fatbike in the Netherlands. However, it is important to be familiar with traffic and safety guidelines.
