Complaints
Complaints
It can always happen that something doesn’t go quite as planned. We encourage you to first report complaints to us by emailing info@erollz.com. If this does not lead to a solution, then it is possible to submit your dispute for mediation through Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. As of February 15, 2016, it is also possible for consumers in the EU to report complaints via the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.
Frequently Asked Questions
Here you will find answers to the most frequently asked questions about our electric scooters. Before contacting us, we encourage you to consult this section as you will quickly find the answer you are looking for.
Yes, some electric fatbikes are legal in the Netherlands. However, there are specific rules and regulations you must comply with to ride safely and legally, such as speed limits (up to 25 mph) and the use of bike lanes. Always check local laws and regulations to see what applies.
The speed limit for electric fatbikes in the Netherlands is 25 kilometers per hour. It is important to adjust your speed to the environment and be considerate of other road users.
Wearing a helmet is not mandatory for users of electric fatbikes in the Netherlands. However, it is highly recommended, especially at higher speeds or when driving on busy roads.
Yes, electric fatbikes are allowed to ride on the bike path in the Netherlands. Do be considerate of other fatbikes and pedestrians and respect traffic rules.
It is not mandatory for fatbike owners to take it out, but it is wise. This insurance pays for damage you cause to another person. For example, because you cause damage to someone else’s vehicles with your electric fatbike.
The rules for taking an electric scooter on public transportation can vary. In general, foldable electric fatbikes are allowed on public transportation, provided they are folded and do not cause a nuisance to other passengers.
You can charge your electric fatbike with a regular power outlet. Most electric fatbikes come with a charger that you can plug into a standard outlet. It is important to follow the manufacturer’s instructions for a safe and efficient charging process.
No, you do not need a driver’s license to ride an electric fatbike in the Netherlands. However, it is important to be familiar with traffic and safety guidelines.
